A few days after I posted the above, I opened a new account with Alliance and Leicester. They just seemed to offer a much better deal in pretty much every way when compared to HSBC.

Anyway, I wasn’t planning on closing my HSBC account just yet in case the grass wasn’t actually greener. So today I went into my local HSBC to collect my problematic missing credit card. I’d given them another ten days to redirect the card (they’d actually told me it’d take 5-7, but frankly I didn’t believe them so I left it a little longer to be totally sure).

Guess what? They still didn’t have it. What a shocker. So, I spoke to the customer service lady (who’d previously told me she wanted to go home). She rang people – lots and lots of people trying to find where it was. I wasn’t expecting the excuse story she finally came back with…

Basically, my new HSBC credit card has been destroyed in a flood way back in August (!!) – along with 65,000 other renewal cards.

Do I believe that? Haha… yeah right.

Fortunately, with my new A&L account already open and my patience exhausted, I was able to politely tell them I was going to take my account elsewhere. The customer service lady wasn’t at all surprised.

To say HSBC are totally incompetent, not just in one, but mosts areas of their business is frankly an understatement.